Shipping policy

Shipping Policy – Vellnix

Last Updated: August 29, 2026

At Vellnix, we are committed to providing a smooth and reliable shopping experience. Please review our shipping information below.

📦 Order Processing

Orders are typically processed within 1–3 business days.
Orders placed on weekends or U.S. holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

🚚 Shipping within the United States

We currently ship orders throughout the United States.

Standard Shipping:
Estimated delivery time: 5–8 business days

Delivery times are estimates and may vary depending on your location, carrier delays, weather, holidays, or other circumstances beyond our control.

💰 Shipping Charges

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, Vellnix may offer free shipping promotions or other shipping discounts. Any applicable offer will be clearly displayed on our website.

📍 Order Tracking

Once your order has shipped, you can track your package using the tracking number provided in your shipping confirmation email.

Please allow 24–48 hours for tracking information to become active after shipment.

⚠️ Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist you.

Vellnix is not responsible for delays caused by:

Incorrect or incomplete shipping addresses
Carrier delays
Severe weather
Holidays or peak shipping periods
Events outside our control

If your tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

🏠 Incorrect Shipping Address

Please make sure your shipping information is correct before placing your order.

If you contact us quickly after placing your order, we will do our best to update the address before shipment. Once an order has been shipped, we may not be able to change the delivery address.

📦 Damaged Packages

If your package arrives damaged, please contact us as soon as possible with:

Your order number
Photos of the damaged package
Photos of the damaged product

We will review the issue and work with you toward an appropriate solution.

🌎 International Shipping

At this time, Vellnix primarily ships within the United States. If international shipping becomes available, the applicable shipping rates and delivery estimates will be shown at checkout.